TERMS AND CONDITIONS BOOKING PROCEDURE Upon making your reservation, you will have received confirmation including the booking details and service procedure. It is non-negotiable that customers adhere to the instructions set out within this confirmation. For 'Meet & Greet' services, customers are required to adhere to a 10-minute drop off period within the Drop and Go car park at Bristol Airport. Any delay beyond this time period will result in additional charges being incurred by yourself. You must inform the office/shift mobile of any early/delayed arrival/return times at the earliest convenience. For customers using the 'Meet & Greet' service, on return customers are required to contact the office/shift mobile once they have landed, and again once they have retrieved their luggage. Your vehicle will be returned to you within a 30 minute time window, and any delays will be communicated with you directly. COMPLAINTS Bristol Sky Park Ltd does not accept responsibility for any mechanical or electrical failure to any vehicles whilst they are in our custody; including time of meeting and returning of vehicle. Nor will the company accept responsibility for damaged wheels/tyres or punctured tyres, damaged glass (mirrors, windscreen, windows etc.). Dents and/or scratches with a diameter of less than 3cm/30mm are not considered damage as per BVLRA standards, and we will not consider any complaint regarding any damage of this nature, Any light scratches that have not breached the paintwork are also not considered as damage. Any claim for damage to a vehicle must be pointed out to the driver or phoned through to the office immediately upon return, whilst you are still in the car park with our driver. Claims made outside of the car park are unable to be considered. In the unlikely event that any damage were to occur to your vehicle, you will need to forward our office a picture of the claimed damage whilst you remain in the car park. You will also need to provide the pictures you took of the vehicle prior to your vehicle drop off. At least one of which must include a member of our staff either within or next to your vehicle (for example, the driver who met you). We do our utmost to ensure that every precaution is taken and every care of your vehicle is met whilst under our care. We do not accept any liability in the instance of customers failing to photograph their vehicle prior to their departure. Any complaints regarding a delayed return service will only be considered if they exceed a 1-hour delay period. All complaints of this nature will be considered for a complimentary service at a future opportunity. BOOKING AMENDMENTS If you have provided our team the wrong information on your booking, resulting in an error exceeding your arrival/return date by more than a day, you will incur a fee of £10.00, and this must be paid before the vehicle is able to be returned to you. Please note that all vehicles are arranged in our compounds chronologically in order, based on the date and time that has been specified by yourself. You must notify us of any amendments to your booking arrival or return date prior to your booking going live and being active, to avoid incurring any additional charges. SAME DAY BOOKINGS Our website will not allow you the opportunity to make same-day bookings, due to the admin and staffing requirements. If you require same-day parking, you must call our office with as much notice as possible, where our team will be able to advise as to whether the reservation is possible. There will be an additional fee of £10.00 added to any reservations made on the same day as they are booking for.